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The original item was published from 12/18/2018 3:57:00 PM to 2/6/2020 3:50:46 PM.

News Flash

Recover Bay County

Posted on: October 29, 2018

[ARCHIVED] Hurricane Michael Oct. 29 update

  • The Bay County Medical Examiner is reporting 21 casualties. *There are    several social media posts exaggerating the numbers of casualties reported    in Bay County. If you see erroneous reports, please assist the EOC by    correcting the misinformation.
  • The 211 Citizen Hotline continues to receive non-emergency calls. For    out-of-state callers, please dial (850) 248-6099.    
  • For up-to-date information, go to    .    
  • Visit to    connect with friends and family and let them know you are safe. The    website can also be used to search for loved ones.    
  • A curfew is still in effect for Bay County from midnight to 5 a.m. with a    restriction on alcohol sales in place during curfew hours.    
  • On Tuesday, Oct. 30 the National Weather Services is calling for sunny    skies with a high near 79, east northeast wind around 5 mph. Tuesday    evening will be clear with a low    

Recover Bay County – By the Numbers

Feeding Assistance 

Salvation Army 
(10/27): 14,087 

(10/28): 13,779

240,458 total meals

World Central Kitchen 

 (10/26): 4,680

(10/27): No Report

(10/28): No Report

124,800 total meals

Red Cross Meals

(10/27): 20,294

(10/28): 18,378

254,330 total meals

36 Emergency Response Vehicles (ERV’s) doing mobile feeding.

FEMA Points of Distribution (PODs)     

The remaining 2 PODs have now closed.


  • Bozeman: 153    
  • Surfside: 171    
  • Breakfast Point: 484    

Total sheltered: 808 clients in shelters, reflecting a 3.5 percent decline since yesterday

Disaster Recovery Center (DRC)     

  • Visitors serviced by 3 p.m. on Oct. 28: 117    
  • Total to date: 236 

Debris Management     

  •  8-yard trash disposal facilities have been established.    
  •  6 Construction/Demolition Debris Disposal sites established.    

433,380 cubic yards of debris in unincorporated Bay County, landfill and reporting jurisdictions.

Business & Industry Recovery (  )

  • Open pharmacies: 54    
  • Open businesses: 769    
  • Business damage assessments conducted: 33    

Power Outages

  • Duke Energy has restored power to 800 people in Beacon Hill and Mexico    Beach. They are working toward a goal of Nov. 3 for full restoration.    Some customers may receive power today and in coming days.    
  • Gulf Power’s initial power restoration to the lines is now complete.    They will continue to upgrade and restore the power grid, including    power from the lines to properties.    
  • Gulf Coast Electric is reporting approximately 4.5 percent of Bay    County is without power.    
    •         You can track outages on the Gulf Power outage map from your        smartphone or report power outages at                      
    •         Gulf Coast Electric Coop will not charge any late fees as the        system and offices are repaired.        
    •         Gulf Coast Electric Coop customers can call 1-800-568-3667 to        report an outage or view power outages on the outage map at          


The Bay County Emergency Operations Center opened a Volunteer Reception Center (VRC) on Monday, Oct. 29 at the Southport Community Center, located at 7734 Franklin Ave., Southport. The VRC provides a central location for the public to learn about, sign up for, and volunteer for the Hurricane Michael relief efforts throughout the Bay County area. Please do not drop donated items off at the VRC. The VRC will be open from 8 a.m.-5 p.m., Monday-Saturday.

Prospective volunteers should be aware of the following:

· Volunteers wishing to help will go through a background check through publicly available websites or Log your volunteer hours. Whether you are affiliated with an organization/group or you are an individual helping with recovery, turning in your hours helps the county by reducing their cost needed to make “Bay County Strong.”

· Volunteers must complete an application and be prepared to show professional licensure, if applicable.

· Volunteers that do NOT wish to be connected with a volunteer disaster team should not register at the VRC.

· All volunteers must be willing to sign a release of liability; if under the age of 18, parents must sign the release form.

· Volunteers will be given specific job site assignments only after they are connected with a trained and experienced disaster relief team.

· The assignment of volunteers to teams will be dependent upon the needs of survivors that have been identified through a responding agency or organizations; assignments may not be immediate.

· Volunteers must be willing to turn in a time sheet at the end of each assignment.

·  Not all jobs are manual labor. Anyone can volunteer; no experience is necessary.   

Volunteers are integral in every disaster and are core to a community’s recovery. Dedicated volunteers working together will speed up recovery efforts in the Bay County area. Volunteer management and training is fundamental to community rebuilding efforts and resilience. The VRC will coordinate, train and deploy volunteers into teams that meet critical community needs. Ongoing hours are 8 a.m. to 5 p.m., Monday through Saturday. Come join us and make Bay County Strong.

Please do not travel to the impacted area to volunteer without being assigned through an established disaster response group. We are seeing large numbers of untrained volunteers come forward wanting to help in areas that are still EXTREMELY UNSAFE. Volunteers not involved in a coordinated effort, though well-meaning, are a HINDRANCE when not PART OF AN ORGANIZED PROCESS.

The Bay County Volunteer Reception Center (VRC) has an urgent need for volunteers to fill a wide variety of tasks as recovery from Hurricane Michael continues. Volunteers may help in a variety of ways, including:

  •     Debris and waste removal;    
  •     Administrative and clerical tasks;    
  •     Food service and distribution;    
  •     Professional services;    
  •     Drivers, especially those with box trucks; and    
  •     Call centers.    

The VRC receives and assigns volunteers to areas of the most critical need in Bay County. Volunteer organizations may contact the VRC for assignment, or to request volunteers for specific projects.

The VRC is located at 7734 Franklin Ave., at the Southport Community Center, and is open Monday through Saturday, 8 a.m. to 5 p.m. Although registration and assignment must be done in person, more information is available by calling (850) 960-4235.


For bulk donation coordination, call (469) 349-9532 or email



Bay County Emergency Management and the American Red Cross will consolidate the three emergency shelters still in operation at Bozeman Learning Center, Breakfast Point Academy, and Surfside Middle School into a single location at Arnold High School on Tuesday, Oct. 30. Individuals staying at the Bozeman Learning Center will be the first to move to Arnold High School on Oct. 30.

The new, temporary shelter location will be in place as local and state officials continue to work with the Federal Emergency Management Agency (FEMA) toward a longer-term solution to Bay County’s housing crisis in the aftermath of Hurricane Michael.

Red Cross teams will oversee the dormitory section of the shelter, offering a welcoming environment for all residents, including parents, caregivers and people with access or functional needs. They will also work in conjunction with community and government partners to start creating community recovery plans. Trained caseworkers have begun to provide personal support to survivors.

As of Oct. 29, approximately 808 evacuees remain in the shelters, reflecting a 3.5 percent decline from yesterday. Crews continue working to prepare Arnold High School for the relocation, with the first group of evacuees arriving from Bozeman on Tuesday and the remainder from the beach schools throughout the day on Wednesday. The new shelter will have climate-controlled accommodations for pets, as well as medical, postal services, social services, transportation, and recreational facilities.

The shelters will continue to accept any person in Bay County in need of assistance. For more information about when schools will open, please visit Bay District Schools’ at  .

Potential Available Housing Units

FEMA and the state created a portal to identify available housing in Bay County. Landlords are able to put available units for their buildings for potential use by survivors who have been displaced. The link for the public is 

Cleanup Assistance 

If you need help cleaning up your home, volunteers may be available. Survivors and volunteers are matched and vetted through Impacted residents should call Crisis Cleanup at 1-800-451-1954.

FEMA Disaster Recovery Centers (DRC) 

  •     Bay County Public Library    898 W 11th Street, Panama City    

Hours: 8 a.m. to 7 p.m. daily

The FEMA DRC provides information about:

  •     Housing and rental resource information  
  •     Referral to other support agencies    
  •     Status of applications received from FEMA    
  •     Crisis counseling    
  •     Disaster legal services    
  •     Disaster unemployment    
  •     Small Business Administration (SBA)    

 Disaster Supplemental Nutrition Assistance Program (D-SNAP) 

The Department of Children and Family (DCF), in partnership with the U.S. Department of Agriculture (USDA), has initiated the federal Disaster Supplemental Nutrition Assistance Program (D-SNAP) in 12 counties to assist communities impacted by Hurricane Michael. DCF anticipates serving approximately 130,000 families through the federal D-SNAP program as result of Hurricane Michael. DCF served more than 1.2 million households for Hurricane Irma disaster food assistance last year.

Following DCF’s request, the federal government has granted permission to conduct phone applications for those individuals in all 12 counties who may not be able to attend the in-person events. Families in these counties, and those who are displaced as a result of the storm, are strongly encouraged to pre-register and take advantage of the phone application option.

DCF will host D-SNAP events in three phases, based on the order in which they were declared eligible for Individual Assistance by the Federal Emergency Management Agency (FEMA):

DSNAP Locations:

Sites are being finalized and information regarding locations, dates and times can be found for each site at  .

Bay County

  • Pre-registration window: Oct. 26 – Nov. 4    
  • Phone application window: Oct. 27 – Oct. 30 (1-855-278-7136, 3 p.m. – 7    p.m.)    
  • In-person application window: Oct. 31 – Nov. 4    

To quality for D-SNAP, applicants must have lived or worked in one of the counties declared for FEMA Individual Assistance on Oct. 10, and not be receiving food assistance through the regular SNAP program. Additionally, eligible individuals and families must have suffered a disaster-related loss, such as damage to their homes or self-employment property, loss of food, reduction or loss of income, or have incurred other disaster-related expenses. Applicants must also be financially eligible. DCF will provide or mail Electronic Benefits Transfer (EBT) cards to eligible individuals and families to use at authorized USDA food retailers.

Individuals and authorized representatives are strongly encouraged to pre-register online. Pre-registration is a brief application process that adds your information to the system in advance of your local site visit. D-SNAP pre-registration will be available on the D-SNAP website and open for people in need of food assistance in eligible counties prior to the phone and on-site events.

D-SNAP sites in Gulf, Bay, Franklin, Taylor, and Wakulla counties will open this week. Individuals who lived or worked in these counties on Oct. 10 can pre-register beginning Oct. 26. Pre-registration for other eligible counties will be available prior to the opening of the local site. Individuals, families and authorized representatives that pre-register must still call or visit a D-SNAP site to be interviewed. Individuals may also apply at D-SNAP site locations without pre-registration.

Applicants who opt to visit an on-site event to complete the application process should attend in their county of residence and only one person per household needs to visit the on-site event. Additional individuals attending may contribute to longer lines and extended service times. Each site will have designated areas for people with special needs.

Current food assistance participants should not pre-register, apply over the phone or visit the local D-SNAP site; additional October benefits will be added to current client EBT cards in the 12 impacted counties. DCF ordered an early release of food assistance benefits for those Florida residents in the 35 counties included in Governor Scott’s pre-landfall emergency order who would have receive normal SNAP benefits in October. DCF also waived restrictions on purchasing hot prepared food with SNAP benefits through October 31 statewide to assist customers who evacuated to another area or suffered storm damage to their home.

Visit the D-SNAP  website  for more information on pre-registration, site locations, and hours of operation.


· Feeding is still ongoing in Bay County. Salvation Army, American Red Cross, World Central Kitchen, Farm share, Feeding Gulf Coast and No Town Left Behind are still continuing to distribute meals throughout Bay County. As of Oct. 28, no new critical feeding information has arisen.

· The Salvation Army, continues to place stationary mobile feeding vehicles throughout Bay County. They are also sending rovers out to locations identified by the National Association for the Advancement of Colored People to assess critical feeding needs.

· The American Red Cross is continuing to send roving vehicles throughout the county to feed those who might have issues accessing stationary feeding locations. They have also been going to locations identified through the county as needing additional feeding support.

· World Central Kitchen is roaming the community handing out hot meals. They are mostly hitting communities that they have identified as having need.

Salvation Army Feeding Sites (as of 10/29/18)

Open for lunch 11 a.m. – 1 p.m. and dinner daily from 5-6 p.m.

  •     Northstar Church - St Andrews     2379 St Andrews Blvd., Panama City    
  •     Youngstown/Fountain Dollar General    12610 U.S. 231, Youngstown    
  •     Winn Dixie Lynn Haven     1812 Lynn Haven Pkwy Lynn Haven FL    
  •     MLK Rec Center     705 14th St., Panama City    
  •     Old Kmart Parking Lot     7040 U.S. 98, Panama City    
  •     Parker Fire Department     4534 E Business Hwy 98    
  •     Walmart Panama City     513 W 23rd St., Panama City    
  •     Walmart Lynn Haven     2101 S Hwy. 77, Lynn Haven    
  •     Walmart Calloway     725 N. Tyndall Parkway, Panama City    
  •     Springfield     corner of 3rd Street (SR 22) & School Ave., Panama City    
  •     Cove Shopping Center     929 Cherry St., Panama City    
  •     Lucille Moore Elementary     1900 Michigan Ave., Panama City    
  •     Boys & Girls Club     3404 W. 19th St., Panama City    
  •     Deer Point Elementary School     4800 C.R. 2321    
  •     Panama City Seventh-Day Adventist    Church and School    2700 Lisenby Ave.    
  •     Dollar General Bayou George    7025 US-231, Panama City    
  •     Grocery Outlet    2800 E 5th St., Panama City    

World Central Kitchen

  •     Hiland Park Elementary     2507 E. Baldwin Road    
  •     Springfield Community Church     615 Transmitter Road, Panama City    

Feeding the Gulf Coast Pre-Packaged Food Pantries 

  •     Woodlawn United Methodist Church    , We Care 219 N Alf Coleman Rd, Panama City Beach,    850-867-7342, 10 a.m. – 4 p.m. daily.    
  •     Food 4 Kidz, Inc    16610 Front Beach Road, Panama City Beach, 850-249-5439, 10 a.m. – 3    p.m., Monday-Friday.    
  •     St. Andrew Christian Care Center    3101 A West US Hwy 98, Panama City, 850-763-2345, 8 a.m. – 4:30 p.m.    daily.    
  •     Springfield United Methodist Church    701 School Ave, Panama City    
  •     Springfield United Methodist Mission House    , in conjunction with Springfield Community Church (7th    & Transmitter) 615 Transmitter Rd, Panama City, 850-769-0374, 11    a.m. – 5     p.m. daily.    
  •     Truth Baptist Church    4015 Maynard Drive, Panama City, 850-774-0300, 10 a.m. – 2 p.m. every    other day beginning Sunday, October 21, as food comes.    
  •     Woodstock Church    17495 Panama City Beach Parkway, Panama City Beach, 850-234-0488, 9    a.m. to 3 p.m. or 4 p.m. daily.    
  •     First Baptist Church of Panama City    601 Grace Avenue, Panama City, 850-960-9929, only when able to accept    food. Pantry damaged, but has access to parking lots.    
  •     Grace Presbyterian Church     1415 Airport Road, Panama City    
  •     St. Dominic’s Catholic Church    3308 15th Street, Panama City, 11 a.m. – 3 p.m.             

There are various feeding sites and locations with meals and water including self-stable and Meals-Ready-to-Eat (MREs). Please check with your local faith-based organizations and churches for donation and feeding information.

Transitional Housing Assistance

· FEMA is providing Transitional Sheltering Assistance (TSA) for families in Bay County. TSA provides FEMA funded short-term lodging in hotels and motels for eligible disaster survivors who are unable to return home for an extended period due to disaster-related damages or inaccessibility of their communities.

· FEMA is currently notifying eligible families in Bay County who have already applied for assistance of their sheltering options under TSA. Families in Bay County looking to confirm their TSA eligibility should call 1-800-621-FEMA or visit for more information on TSA and to find participating hotels and motels or to begin the assistance process.

· FEMA may provide rental assistance for qualified applicants, call 1-800-621-FEMA or visit .

· FEMA does not use vouchers for hotels. All sheltering in hotel or motels approved by FEMA is paid directly to hotels. Survivors do not receive vouchers from FEMA.

FEMA Points of Distribution (POD) 

The two remaining Bay County Points of Distribution are now closed. POD sites will no longer be distributing bulk food, water and ice, but they will continue to serve hot meals from 10 a.m. to 2 p.m. For a list of more than 30 feeding locations, including the Salvation Army, World Kitchen and Feeding the Gulf Coast, go to

While there was a high demand for POD sites in Bay County initially following Hurricane Michael, POD use has dropped by more than 94 percent. As economic recovery must happen hand-in-hand with individual recovery, continuing POD operations hampers the return to normal for local businesses and diverts economic activity away from the community.

 Florida Public Assistance Process (State & Local Governments) 

The Florida Public Assistance Process is accepting grant applications for state and local governments as well as certain private non-profits organizations including faith-based organizations that are providing services to survivors. For available grants, guidelines and additional information visit  . The assistance request deadline is Nov. 10.

Operation Blue Roof

Operation Blue Roof, which temporarily repairs roofs at no cost to families, offers temporary covering of blue plastic sheeting helps reduce further damage to property until permanent repairs can be made.

Primary residences that have standard shingled roofs are eligible to receive a temporary blue roof. Metal roofs and mobile homes will be considered for the program, as practical on a case-by-case basis. Roofs with greater than 50-percent structural damage are not eligible for this program. Renters must obtain legal permission from the homeowner to continue occupying the residence until more permanent repairs are made.

Homeowners must sign a Right of Entry, or ROE, form to allow government employees and contractors onto their property to assess damage and install the temporary covering.

Apply by phone, online, or at one of the ROE sites listed below. Once the ROE application has been filed, an official Army Corp engineer will come out to the site with both proper Identification and wearing a red or white shirt. They will have the information on the house with the ROE number.

After the first site visit, a contractor will come to the house to install the blue roof. The contractor will also come to the home with identification and information on the house with your official ROE number. The blue roofing material is higher quality than a regular tarp and can be large enough to cover the entire roof, if needed. This service is applicable for residential homes only.

To check on the status of your application, call 888-ROOF-BLU (888-766-3258). Please be patient. It is difficult to establish an exact timeline due to the demand. This is a FREE service.

Right of Entry collection centers are located at:

Beginning on Sunday, Oct. 28 at 8 a.m. the ROE that was located at Panama City Square will move to the Disaster Recovery Center located at:

  •     Disaster Recovery Center    

Bay County Public Library

898 W. 11th St., Panama City

  •     Walmart near Pier Park    

15495 Panama City Beach Parkway, Panama City Beach

  •     Walmart    

2101 S. Hwy. 77, Lynn Haven

Centers are open from 8 a.m. – 7 p.m. daily. Additional locations may be added as necessary. For the most current information, please visit the Jacksonville District website at  or call 1-888-ROOF-BLU (888-766-3258). Information is provided in both English and Spanish through this single number.


The Department of Veterans Affairs Gulf Coast Veterans Health Care System’s Hurricane Michael Medical Unit that was operating from a Walmart parking lot relocated to the Panama City Beach VA Clinic on Monday, Oct. 29.

The Medical Station will operate from 8 a.m. to 7 p.m. Friday, located at 513 W. 23rd Street, then it will relocate to the Panama City Beach VA Clinic at 2600 Veterans Way (along Magnolia Beach Road), and 140 Richard Jackson Blvd., in Panama City Beach. There will be no services available on Saturday, Oct. 27, or Sunday, Oct. 28, during the transition.

Normal operations at the VA Clinic resumed Oct. 16. The GCVHCS Medical Station has been in operation since Oct. 15, helping hundreds of Veterans and community members with holistic medical services, readjustment counseling, pharmacy, food, homeless support and much more. Since Oct. 16, Veterans with scheduled appointments have been seen in both PCB VA locations (2600 Veterans Way and 140 Richard Jackson Boulevard) between the hours of 8 a.m. and 4:30 p.m. Veterans who walk in for care will be seen, too.

For veterans who cannot get to the PCB VA Clinic, a toll-free number, 1-800-507-4571, has been established for veterans to get updated information on where to go for care, how to receive prescription drugs, or any other concerns they may have about their care. The phone line is open 24 hours a day, seven days a week.

Veterans in need of pharmacy customer care may call 1-855-574-7288; the toll-free number is operational 8 a.m. – 4:30 p.m. (EST) to assist veterans with medication.

VA Clinics open for walk-ins accepted 8 a.m. – 4:30 p.m. Panama City Beach VA, 2600 Veterans Way along Magnolia Beach Rd.

Mobile Vet Center and Mobile Medical Unit in Panama City to offer medical care and counseling services to veterans in the community or primary care.

· Bay County Veterans Services will be open for inquiries and claims appointments at 850-248-8280 beginning Wednesday, Oct. 24, Monday through Friday from 8 a.m.-5 p.m.

· Find out where to get healthcare Department Veterans Disaster Response Line 1-800-507-4571 24 hours.

· Department of Veterans Affairs Pharmacy Customer Care (Bay County) 850-640-3062.

· The American Red Cross Emergency Communication Center and Cash Assistance 1-877-272-7337.

  •     FEMA 1-800-621-3362    
  • for monetary assistance.    

Bay County Veterans Services 850-819-2920 for veterans information


The Florida Department of Health in Bay County
597 W 11th ST, Panama City
Main Line: 850-872-4455
Environmental Health: 850-252-9688
Hours starting Monday, October 29: 7:30 am – 4:30 pm (please check-in no later than 3 pm for services)

Full services including:

· WIC (benefits should be automatically loaded to accounts)

  •     ADAP    

· FREE Tetanus, Hep A, and Flu vaccines

  •     Family Planning    

· Birth and death certificates

Emergency Diabetes Supplies:

  •     While supplies last    

· Bring a box or prescription for insulin so we can provide the correct type and dose

· Call 850-252-9656 to check supplies

Free Private Well Testing

· Pick-up kits during office hours

· Return samples within 24 hours

· Wednesday samples must be returned by Noon Thursday

· No samples will be taken on Fridays

DOH-Bay Supported Clinics

Americares Clinic
597 W 11th ST, Panama City
9 am – 3 pm daily

· FREE Primary care services for children and adults

· Some prescriptions available

First Baptist Church
823 15th ST, Mexico Beach
11 am – 3 pm

· FREE Tetanus, Hep A and Flu immunizations

· First aid, respiratory care, and physician care

· Partnership with Heart to Heart International and Sacred Heart Medical Group

Fountain Piggly Wiggly
18917 Highway 231, Fountain, FL 32438
11 am – 3 pm

· FREE Tetanus, Hep A, and Flu immunizations

  •     Basic medical care    

Community Clinics

PanCare- Follow    @PanCareHealth on Facebook for updates

Open clinics:     

  • Blountstown (medical): 16875 N Cayson Street (8 am-5 pm)    
  • Bonifay (medical): 495 St. Johns Road (8 am-5 pm)    
  • Bristol (medical): 11033 NW State Road 20 (8 am-5 pm EST)    
  • Carrabelle (dental): 106 NE 5th Street (8 am-5 pm)    
  • Chipley (medical): 1414 Main Street, Suite 4 (8 am-5 pm)    
  • Freeport (medical & dental): 479 E Highway 20 (8 am-5 pm)    
  • Marianna (medical & dental): 4126 Independent Drive (parking lot, 8    am-5 pm)    
  • Panama City (medical and dental): 2309 E 15th Street (8 am-5    pm)    
  • Port St. Joe (medical): 2475 Garrison Avenue (8 am-5 pm)    
  • Wewahitchka (dental): 807 W Highway 22 (8 am-5 pm)    
  • Youngstown (medical and dental): 12427 Highway 231 (10 am-3:30 pm)

Mobile medical services:     

Callaway Wal-Mart (medical): 725 N Tyndall Parkway (9 am-4 pm)

Lynn Haven Wal-Mart (medical): 2101 S Highway 77 (9 am-4 pm)

· Free sports physicals available; all other fees for services have resumed

St. Andrews Community Medical Center, 3101b W Hwy 98, Panama City, Hours: M – F 8 am – 4 pm


· Bay Medical Sacred Heart, 615 N Bonita Ave, Panama City- Emergency Room ONLY

· Bay Medical Beach ER- Intersection of Panama City Beach Parkway (Hwy. 98) and Richard Jackson Blvd.

· Gulf Coast Regional Medical Center, 449 W 23rd ST, Panama City- Emergency Room ONLY

· Sacred Heart Hospital on the Gulf, 3801 E. Hwy. 98, Port St. Joe- Fully operational

Mental Health and Substance Use Services
Life Management Center

  •     Psychiatric inpatient treatment services, 525 E 15th ST,    Panama City    
  •     Genoa Pharmacy, 525 E 15th ST Bldg E, 9 am – 5 pm (current    patients)    

· Current Client Refills call 850-522-4485, ext. 1823

· Limited services- Bonifay, 310 Byrd Ave. and Marianna, 4094 Lafayette St. hours are 8 am – 5 pm Monday – Friday

  •     National Suicide Prevention Lifeline 850-273-8255    

Treatment Center of Panama City, 1530 Harrison Ave., Panama City, 6:30 – 11:30 am daily, Current patients and guest dosers

Gulf Coast Addiction Medicine, by appointment only, call 850-522-1516

Florida Therapy patients please call 877-234-5351 or 850-681-6001 or visit for information.

NOTE: Salvation Army now offering domestic violence counseling 10 am-2 pm at their Panama City office (1824 W 15th Street) OR by phone after-hours at 850-769-7989.


· Under the Emergency Order, persons can get a 30-day refill of prescriptions.

· To find an open pharmacy near you, got to

· Emergency Prescription Assistance Program (EPAP) for persons who do not have health insurance. Call the EPAP Hotline at 1-855-793-7470 to find out if you are eligible.

For additional health care provider information, visit  .

Assistance Services

  •     For emergency services please call 911.    
  •     For local service information call 211.    

· For suicide prevention call the National Suicide Prevention Lifeline at (850) 273-8255.

· The Panama City Treatment Center is open from 6:30 – 11:30 am daily. They are treating current patients and guests.


St. Andrews Community Medical Center is open and seeing patients. Their address is 3101b W Hwy 98, Panama City, FL 32401. Hours are 8 a.m. to 4 p.m. Monday through Friday. Americares is partnering with them to provide this service.

Bay Medical Sacred Heart and Gulf Coast Regional Medical Center are offering emergency room services. These units also have Hep A and Tetanus immunizations available. Each hospital is working on plans to provide additional services in stages. DOH-Bay is working in coordination with the hospitals on their plans to return to normal operations.

Bay Medical Center now has clinic locations that are opened. Magnolia- 2421 Thomas DR, Beach- 11111 PCB PKWY, Oceanpark- 23040 PCB PKWY. Call (850)770-3230 or visit

We realize many of our Mexico Beach residents utilize healthcare services in Gulf County. We want you all to know that Sacred Heart Hospital on the Gulf located at 3801 E. Hwy 98 in Port St. Joe is now opened with emergency room and inpatient services. All Sacred Heart Medical Group offices are now operating in Port St. Joe and Wewahitchka.

Tetanus Risks

No one should play in flood waters. The water can contain bacteria. If you have come in contact with flood waters, you should receive a Hepatitis A vaccination. Again, these are available at DOH-Bay.

Tetanus is a risk when you get a puncture wound or cut. If you receive a puncture wound and it becomes contaminated with sewage, dirt or flood water, thoroughly clean the wound and have a healthcare provider determine whether a tetanus shot or booster is necessary. If you feel you need a tetanus, please visit your closest emergency centers.

Tetanus Points of Distribution (Hours 10 a.m. – 3 p.m.) 

· Bay County Sheriff’s Office, Hwy 77 in Lynn Haven – First responders only


One hundred percent of the roads in Bay County have been cleared (1,508 miles) including private roads. Public Works has 25 crews to restore traffic signals. On Oct. 29 they began working on the traffic signal at 11    th Street and Jenks Ave., Panama City. The light into the residential area of Tyndall AFB is functioning, however the main gate is not functioning fully.

Bay Area Transit routes are functional from 10 a.m. to 5 p.m. for Routes 1-8 and regular services have resumed. It will continue to provide transportation for residents from shelters for appointments with FEMA, pharmacies, shopping and other necessities.

Pick up and drop off sites as follows:

  •     Millville Area    Asian Market at College Ave and 5th Street    
  •     Springfield Area Goodwill    Business 98 and 3rd Street    
  •     Parker Elementary School    Bob Little Road  
  •     Grocery Outlet    Tyndall Parkway    

Ride Share


To support disaster recovery efforts following Hurricane Michael, Uber is providing rides, food, and relief to the families and communities affected by the storm.

To support displaced families throughout the Southeast, Uber is working directly with government officials and the American Red Cross. Our current efforts include:

· Providing free rides up to $25 each to and from state-approved evacuation shelters in Florida, Georgia, and Alabama so people in impacted areas can access transportation when they most need it.

· Coordinating with Airlink to provide transportation to their first responders on the ground.

· Coordinating with local partners to deliver donations of food to volunteers.

· Providing discounted meals to law enforcement working tirelessly to keep our communities safe.

If you are a government, nonprofit, or other organization with an immediate need for rides or are interested in partnering on other response efforts, please email and we will respond as soon as possible. 


 Tentatively, the following schools will open on November 5, 2018: 

  •     Northside Elementary School    

· Mosley High School (split schedule with Merritt Brown Middle School)

  •     Oakland Terrace Elementary School    

· Parker Elementary School (with Patterson Elementary displaced students)

  •     Tommy Smith Elementary School    
  •     West Bay Elementary School    
  •     Patronis Elementary School    
  •     Waller Elementary School    
  •     Hutchison Beach Elementary School    
  •     New Horizons Learning Center    
  •     Southport Elementary School    
  •     Lynn Haven Elementary School    
  •     Lucille Moore Elementary School    
  •     Deer Point Elementary School    

· Callaway Elementary School (with Tyndall Elementary displaced students)

All other school sites (except Springfield Elementary, Tyndall Elementary, and Patterson Elementary) will be opening no later than the week of Nov. 13.

Additional Information: 

· The colors of the dress code will be temporarily waived, and Bay District Schools asks that students come dressed appropriately for school each day.

· Bay District Schools petitioned the state Department of Education for a waiver of many requirements (including the requirement to use FSA as a promotion requirement).

· All elementary schools will operate on a full school day. Some schools will have slightly-altered school opening/closing times. More specifics will be coming at a later time.

· Tyndall students will attend on the campus with Callaway Elementary.

  •     Springfield students will attend with Cedar Grove Elementary.    
  •     Patterson students will attend with Parker Elementary students.    

· It is expected that this arrangement will last for a significant amount of time because the Tyndall, Springfield and Patterson campuses are heavily damaged.

  •     All students will receive free breakfast and lunch.    

· You are encouraged to register your student at the school closest to where you now live. You are welcome to provide your own transportation to your student's original school, but we will not be able to provide that transportation.

· Locations where you can complete "needs lists" for students who need school-appropriate clothing, will be provided at a later time. We are so thankful to have received a lot of donations and we hope to be able to provide clothing to all students in need.

· School supplies are being provided directly to our schools so there is no need to worry about paper, crayons, markers, notebooks etc. All the supplies will be at the school when your students arrive.

· We are in the process of arranging for crisis counselors, art therapy and other resources for our students. We plan to address the student’s mental health concerns prior to returning fully to reading, writing and math.

If your elementary school is not listed as a school with a shared campus, then it is not a shared campus and students should attend their original campus. However, given the traffic situation and current logistics being faced by many families, we recommend students attend the school closest to the places where they now reside so that transportation can be provided.

Thank you for understanding these temporary changes as we continue to provide for your student’s education. We will provide additional information, such as the school calendar, ACT/SAT and bus routes as they become available. Go to Facebook @baydistrictschools for more details.


Early Learning Coalition of Northwest Florida has provided a list of more than 45 daycares that are now open. For a list, go online at


· Panama City Beach Public Library will re-open with reduced hours on Tuesday, Oct. 23rd. Temporary hours are Tuesday, through Saturday from 10 a.m. to 4 p.m. Please call library for more information, 850-233-5055.

· Please do not return books or other library items to any libraries that are closed. Keep them and return when the library reopens. All fines and fees for items returned late or damaged due to Hurricane Michael will be waived.

· PCB Library has internet and wifi access. Computers, printer, copier, and the fax machine are working.


The Bay County Chamber of Commerce is partnering with Cissy Proctor, Executive Director of the  Florida Department of Economic Opportunity  (DEO), to hold a workshop to help you recover after Hurricane Michael. This storm has had a devastating effect on our community. The Chamber is working diligently with other organizations to help recover business operations.

At this informative workshop, you will learn the next steps you need to take to get your business back up and running. You will hear from DEO staff on what they are doing to help your business and have the opportunity to ask questions of the department.

The event will take place at the Oakland Terrace Men's Club (1009 W. 9th St., Panama City) on Monday, Oct. 29 at 10 am.



T-Mobile supplied free phones and wireless hotspots to support disaster victims and volunteer resources staff at the joint-temporary United Way Operations Center and Volunteer Reception Center at 7734 Franklin Avenue, located within the Southport Community Building. Free wifi and cellular calling is open to the public.

T-Mobile will facilitate cellular connectivity deployment at the consolidated Bay County Emergency Shelter located at Arnold High School, 550 N Alf Coleman Road, beginning Tuesday, October 30.

T-Mobile, in combination with Cradlepoint, is also providing twenty (20) rugged routers that will hold 20-30 internet connections at one time to the following Bay County locations:

· Volunteer Relief Centers

· Voting Stations

· Bay County Library

T-Mobile will supply gas generator lighting systems for the Church of Jesus Christ of Latter Day Saints volunteer campsite from Friday, October 26 – Sunday, October 28. All counties and cities are encouraged to reach out through the Bay County Volunteer and Donations Help Desk to request temporary lighting needs.

T-Mobile will have mobile relief stations at the following locations on Monday, October 29 from 9 a.m. – 5 p.m.:

  •     Wal-Mart     725 N Tyndall Pkwy Callaway, FL 32404    
  •     Wal-Mart     513 W 23rd St Panama City, FL 32405    
  •     Wal-Mart     10270 Front Beach Rd, Panama City Beach, FL 32402 (FEMA)    
  •     Panama City Mall     2150 Martin Luther King Jr. Blvd., Panama City, FL 32405    

Emergency sales, disbursement of humanitarian items (toiletries, pet food, water, t-shirts), as well as, free cellular calling and wifi will be available onsite.


Verizon indicated that Panama City will be the 5th city in the nation to have 5G service. This provides download speeds 1000 times faster than 4G. Verizon indicates that they are back to 100 percent pre-storm conditions.


  •     The Supervisor of Elections Office opened on Thursday, Oct 18. 830 W.    11th St.    
  •     No new mail-in ballots will be sent out.    
  •     If you already have a mail-in ballot do not put in the mail. Hand    deliver to the supervisor of the election’s office.    

Early voting began today, Oct. 27 for 12 hours each day through Election Day. To reach the Supervisor of Elections Office temporarily by phone call (850) 248-8602, (850) 248-8603 or (850) 248-8604 or visit

Six mega voting sites have been set up and are open to all Bay County Voters, Oct. 27-Nov.6:

  •     Stanford Station    (near Hobby Lobby) 746 W. 23rd Street    
  •     Parker United Methodist Church    908 S. Tyndall Pkwy.    
  •     Panama City Beach Senior Center    423 Lyndell Ln.    
  •     Lynn Haven Elementary School    300 W. 10th Street (new building behind the school at corner of 10th    & Alabama Ave.)    
  •     Palo Alto Church of Christ    3119 N Highway 231    
  •     Supervisor of Election Office    830 W. 11th St.    


Bay County Courts will reopen on Monday, Oct. 29. First appearances are being conducted at the jail, as they are federally mandated.


DHSMV’s Florida Licensing on Wheels (FLOW) mobiles continue to be in Bay County to offer driver license and motor vehicle services and have assisted more than 400 customers since Oct. 16.


Notice to Bay County Property Owners

Tax Collector Chuck Perdue is very sensitive to the needs of Bay County citizens affected by the recent damage due to the hurricane; however, state law requires the tax collector to mail and collect 2018 property tax bills.

Below are a few important things to remember:

· We understand your property may not be in the condition it was in on Jan. 1, 2018. However, State law requires taxes be assessed as of Jan. 1, 2018 for the 2018 year.

· Property taxes are payable anytime between now and March 31, 2019. Please keep in mind there is no penalty for late payment until after March 31, 2019, and you do receive a discount if you pay early. The tax collector has extended the 4 percent discount period through Dec. 31, 2018.

· If your home, storage building, shed or commercial building was destroyed, please remember to contact the Bay County Property Appraiser’s Office at 850-248-8401 so your assessment can be adjusted for next year (2019).

· Please remember our property tax dollars go to help pay for many services, including fire and rescue, law enforcement protection and infrastructure such as roads and utilities. Our taxing authorities’ resources have been significantly depleted as they have responded to needs and continue working towards recovery in the wake of Hurricane Michael.

The Bay County Property Appraiser has certified and delivered the 2018 Bay County Ad Valorem and Non-Ad Valorem Tax Rolls to the Office of the Bay County Tax Collector. Beginning, Thursday, Nov. 1, 2018, the tax rolls are open for collection.

Pay online with a debit/credit card or e-check at: Convenience fees apply. Taxes are not delinquent until after March 31, 2019.

Mail payments to: BCTC, Panama City Panama City Beach. Office Hours: Monday, Tuesday, Thursday, Friday – 8 a.m. to 4:30 p.m.; Wednesday— 8:30 a.m. to 4:30 p.m.

Contact us at (850) 248-8501 or visit us at:

P.O. Box 2285 Panama City, FL 32402

850 W. 11th Street Panama City, FL 32401

10520 Hutchison Blvd Panama City Beach, FL 32407

After hours payment drop boxes are available at each branch. Payments will be processed within 48 hours.


The Postal Service continues to restore service to our customers, following Hurricane Michael. As an integral part of the communities we serve, the Postal Service is working around the clock to restore mail services and delivery, reconnecting our customers and businesses with their mail. Our entire mail processing infrastructure is up and running and the mail is moving.

Most of our Post Offices are open for business and we are delivering to homes and businesses, wherever it is safe and accessible to do so. We are committed to serving our customers in portions of northern Florida, especially the three-digit ZIP Codes 323 and 324, as recovery from Hurricane Michael continues. We remind our customers to visit  for the latest service information.

All offices have resumed normal operations in Gulf Atlantic, with the exception of the following:

 Retail and delivery operations have been suspended at the following offices, with services being offered by an alternate location as shown beneath:

  • Campbellton 5265 Highway 231, Campbellton FL 32426    
  • Fountain 12606 Silver Lake Rd, Fountain FL 32438
  • Youngstown 11805 Highway 231, Youngstown FL 32466
  • Tyndall AFB 730 Suwannee Rd, Panama City FL 32403
  • Panama City (GMF) 1336 Sherman Ave, Panama City FL 32401    

The following offices are temporarily suspended, but Retail and Delivery Operations service is available, via a Mobile Retail Unit (MRU) located on site:

  •     Lynn Haven, 2319 S. Highway 77, Lynn Haven, FL 32444; Mon-Sun 9 am - 4    pm.    
  •     Panama City GMF, 1336 Sherman Ave, Panama City, FL 32401; Beginning Oct    25, Mon-Fri 9:30 am - 5:30 pm. Sat 9:00 a.m. – 12:30 p.m. with extended    hours for mail pick up until 4     pm.    
  •     Panama City Northside, 1315 W 17th St, Panama City, FL 32405; Mon-Sun    8:30 am. - 4 pm.    

Additionally, the following Contract Postal Units are open for business:

  •     Bay Point Improvement Assoc 3900 Marriott Drive Suite B, Panama City FL    32408; Open: Mon-Fri 9 a.m. - 3:45 p.m./Sat-Sun Closed    
  •     Mexico Beach CPO 625C 15th Street, Mexico Beach FL 32456; Open: Mon-Fri    9:00am - 12:00pm and 1 p.m. - 4:30 p.m./Sat 10a.m. - noon/Sun Closed    
  •     West Beach CPU 268 S Arnold Road, Panama City FL 32413; Open: Mon-Fri    10 a.m. – 3 p.m./Sat-Sun Closed    

We are committed to serving our customers and to being there for the residents in the Gulf Atlantic areas, as recovery from Hurricane Michael continues.

The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.

Free Well Water Testing

The Florida Department of Health in Bay County is providing free water testing for private well owners. Testing kits can be picked up at DOH-Bay’s office at 597 W. 11th St. Hours are 9 a.m. – 4 p.m.

Samples must be returned to DOH-Bay within 24 hours after sampling. Samples taken on Wednesday must be brought to the DOH-Bay office by noon Thursday. No samples will be accepted on Fridays. Testing fees are being waived until further notice.

The following precautions should be followed by residents with private drinking wells that were affected by flooding and/or damage to the well or distribution system in the aftermath of Hurricane Michael. If your well was covered by storm water, you will need to follow these tips and get a testing kit. If you are unaware of the status of your well, you will want to take these precautions as well. This will help prevent disease-causing organisms that may make their water unsafe to drink.

One of the following methods is recommended as a precaution:

  •     Use bottled water, especially for mixing baby formula; or    
  •     Boil water before use, holding it at rolling boil for at least one    minute before using it for drinking, washing, cooking, etc.; or    
  •     Disinfect water by adding 8 drops (about 1/8 tsp – this would form a    puddle about the size of a dime) of plain unscented household bleach (4    to 6%) per gallon of water, and then let it stand for 30 minutes. If    the water is cloudy after 30 minutes, repeat the procedure. Use a    container that has a cap or cover for disinfecting and storing water to    be used for drinking. This will prevent contamination.    

After the flooding subsides and any necessary repairs are made to the well or distribution system:

  •     Disinfect your well using the procedures available from the Florida    Department of Health in Bay County or provided by the Florida    Department of Health at; and

  •     Contact the Florida Department of Health in Bay County for private well    sampling instructions or have your drinking well water sampled for    coliform bacteria by a laboratory certified by     the State of Florida to    perform drinking water analysis.    
  •     Continue to use bottled/boiled/disinfected water until lab tests    confirm that it is safe.    


Follow us on  Facebook  , Instagram and Twitter at    @HealthyFla . For more information about the Florida Department of Health please visit  .


Bay County’s water and wastewater treatment plant and infrastructure sustained substantial damage.
Despite this, utilities has made significant progress toward repairs, thanks to the help from DEP and FlaWARN.

· Water is being restored to many of the county’s wholesale customers, including Panama City Beach, Panama City, the Airport and unincorporated Bay County. Intermittent loss will occur as crews find and repair leaks. Please be patient.

· If you have any questions about when service will be restored to your city, please call the city’s utility department.

· Water has been restored to many unincorporated Bay County customers in Southport and northern Bay County.

· All unincorporated Bay County wastewater treatment plants and lift stations are operational.

· All wastewater systems are still highly vulnerable. As water services are restored, it is extremely important to limit shower time and flushing.

Boil Water Order

Service areas where boil water notices have been lifted:

  •     Bay County Retail Utility Service Area    
  •     Panama City Beach Utility Service Area    
  •     Panama City North Utility Service Area    
  •     Lynn Haven Utility Service Area    
  •     Panama City Utility Service Area    
  •     Callaway Utility Service Area    

Service areas that must continue to boil water:

  •     Springfield Utility Service Area    
  •     Tyndall AFB Utility Service Area    
  •     Mexico Beach    

If you live in an area where the boil water notice was recently lifted, run water at each tap for approximately three (3) minutes to flush the lines. Plumbing lines serving misters, drinking fountains and soda machines should also be flushed for three (3) minutes. Discard the first bin of ice from icemakers. For more detailed guidelines visit 

For residents still under the boil water order:

· If you have utility power or generator power, bring the water to a rolling boil for at least three (3) minutes.

· If you do not have power, use bottled water or eight drops of regular, unscented household bleach per gallon of water to prepare it for cooking use.

· For drinking, cooking, washing wounds, and brushing teeth, use bottled water or boiled water. Water should be held to a rolling boil for one minute.


City of Mexico Beach

Power Restoration

Duke Energy has restored power to 800 people in Beacon Hill and Mexico Beach. They are working toward a goal of Nov. 3 for full restoration. Some customers may receive power today and in coming days. In an abundance of caution, please:

· Turn off the main breakers if you can until power is restored. Duke Energy cannot go into your home to do that and they can't see inside your house.

· Properly disconnect generators, especially if you have a whole house generator that is hard wired into your home.

· Be aware that power lines are being energized. Practice safety.

Water System

Crews from across the state are working to repair the Mexico Beach water system. If you are a resident who lives between CR 386 and 22nd Street and want your water and sewer turned on, please call 1-252-996-0660, 1-252-996-0662 or 850-648-5700 to put in a request. Water should continue to be shut off elsewhere to prevent problems if residents have a broken pipe or connection. If you have not turned off your water, please do so immediately.

If you are out of town and would like the water department to turn off your water, please contact City Hall at 1-252-996-0660, 1-252-996-0662 or 850-648-5700.

Boil Water Notice

A mandatory boil water notice remains in effect for all of Mexico Beach until further notice. Bottled water is widely available throughout the City.

If your water has been turned on, do not drink it without boiling it first. Please use water conservation measures at this time. Our sewer system is not fully operational. Lift stations are on generators or bypass.


The City of Mexico Beach initiated a series of enhanced checkpoints limiting traffic into Mexico Beach on Tuesday, Oct. 23. Traffic is limited at:

· Eastbound base of the DuPont Bridge on U.S. 98 in Parker

· The western city limit of Mexico Beach on U.S. 98 in Bay County

· The eastern city limit of Mexico Beach on U.S. 98 at the Gulf County line

· County 386 in the area of 15th Street; north of the City of Mexico Beach

· At the DuPont Bridge, traffic local to Tyndall Air Force Base will be directed to the right lane. Vehicles en route to Mexico Beach are directed to the left lane and must be properly authorized.

Drivers to and from Gulf County should take State 22 to State 71 South into Gulf County.

The city is only be open to the following:

· Residents, Property Owners and Property Management Companies: You must have evidence of property ownership or residency (driver’s license, deed, utility bill, etc.) to get your credentials. The City will provide you with a pass for your vehicle and a wristband that should be worn while in Mexico Beach. If you are already in the city, you can get a wristband and vehicle permit at City Hall

· Insurance Adjusters: Insurance adjusters must have a copy of their state-issued license, evidence of the company they work for and the specific appointment they are going to. Insurance adjusters will be given a single day pass.

· Debris haulers who are part of the team contracted through the City of Mexico Beach: No other debris haulers will be credentialed or admitted. Credentials will be provided to the main contractor

· Credentialed volunteer teams and charities who have been approved to be in Mexico Beach: Credentials will be provided by the Volunteer Coordinator.

Federal, state and local credentialed recovery officials: You will need to show evidence of your credentials but you will not need a specific Mexico Beach credential.

Anyone other than those in these approved groups WILL BE TURNED AWAY at the checkpoints.

To facilitate rapid restoration, the entrance to Mexico Beach at Highway 98 and CR 386 checkpoint will only be accessible for Duke Energy and city-contracted debris haulers at this time.

Feeding/Supply Locations

· Camp Happy Tummies 111 22nd Street (next to City Hall) - Breakfast 8:30 a.m.; dinner at 4 p.m.

· Mexico Beach Strong, Love in the Storm 36th Street & Hwy 98; Hours 7:30 a.m. – 7:30 p.m. - Hot meals, water, snacks, non-perishables, bug spray, charcoal, batteries, hard hats, gloves, canned goods, tarps, dog food.

· First Baptist Church 823 N 15th St. - Tarps and supplies

· Under the Palms Park, 300 7th Street – Showers

City of Lynn Haven

  •     Official information site is        .    
  •     Most of Lynn Haven are back on water. Boil water messaging ongoing.            
  •     Household garbage pickup resumed on Tuesday, Oct.16.    
  •     #LynnHavenTogetherStrong    

· Critical needs include tarps and chainsaws. Donations can be dropped off at the Southerland Event Center, located at 1112 Ohio Ave.

Supply and Donation Sites

Water, food and basic supplies are being distributed and donations can be dropped off from 8:00 am-5 pm:

  •     Behind City Hall    
  •     Tyndall Federal Credit Union across from McDonalds -1601 FL 71    

Sewer Restoration

· Generators have been delivered to lift stations so that sewer service can be restored

City of Panama City

· The Boil Water Notice for City of Panama City water customers was rescinded on Oct. 24.

· An estimated 500 customers do not have running water in their home or business because of water leaks on their properties. Utilities crews have turned off water meters as they noticed a leak or were notified of a leak on private property. Property owners own and are responsible for the plumbing located between the home or business and the water meter. The city encourages owners in need of plumbing repairs to hire a licensed plumber. Once repairs are made, it is permissible for owners and plumbers to turn on water meters. Owners can also call the Utilities Department at (850) 872-3191 for assistance.

· Residential and commercial garbage collections continue seven days a week but crews are not following the regular collection schedule. Residents are encouraged to leave their blue garbage can by the roadway so they do not miss a pick-up.

· Debris pick-ups are underway within city limits. Crowder Gulf, the city's debris contractor, has 57 double self-loaders running within the city limits as of Thursday, October 25, 2018. They are picking up in all four wards versus starting on one side of the city. Residents are encouraged to sort their debris *as best as they can* into four piles: household items, yard debris, construction items and appliances.

· City Hall is open Monday through Friday from 8 a.m. to 5 p.m. Offices are located at the A.D. Harris Learning Village, 819 E. 11th Street.

The City of Panama City’s Community Development Department asks that, for anyone returning to town in need of housing, please visit  , and search by city, county or zip code. For some Hurricane Michael victims, up to $5,000 in funds are available to assist with relocation, roof tarps, roof replacement, electrical issues, insurance deductibles and deposits for rentals. Community Development has requested FEMA trailers for lodging for displaced Bay County residents.

Plumbing or Sewer Systems

· To report water or sewer leaks, call our Utilities Department at (850) 872-3191. This phone line is to report water leaks ONLY. A high call volume will slow down the process of getting the information to our crews repairing leaks.

· The sewer system is operational, BUT customers are urged to LIMIT THE SEWAGE they flush or send down the drain. Strain on the sewer system could result in sewer back-ups.

· Property owners own and are responsible for the plumbing located between the home or business and the water meter. The city encourages owners in need of plumbing repairs to hire a licensed plumber.

· Once repairs are made, it is permissible for owners and plumbers to turn on water meters. Owners can also call the Utilities Department at (850) 872-3191 for assistance with turning on water meters.

· The city has not placed locks on any water meter since October 5, 2018.

· Customers who need assistance with billing can visit the A.D. Harris Learning Village located at 819 E. 11th Street.


· If your meter box and electrical box WERE NOT damaged, Gulf Power will connect to it. If the equipment is damaged, a licensed electrician will need to make the necessary repairs and EP Consultants, Inc (EPCI) will need to complete an inspection. EPCI can be reached at (850) 774-5093. The fee will be waived. Notify Gulf Power at 1-888-225-5797 when your home is able to receive power.

· Contractors will begin picking up debris this weekend. Sort your debris into four piles: household items, yard debris, construction items and appliances. All piles should be constructed along the right-of-way but out of the road and not blocking fire hydrants, water meters or mailboxes.

· The city is collecting residential and commercial garbage but NOT following the normal collection schedule. Garbage will be collected 7 days a week for the next two weeks, or until a normal schedule is appropriate.

· All Panama City customers should place their blue cans and bagged garbage by the roadway daily. DO NOT put construction debris in your blue bins.

· If your blue can is missing or damaged, please call (850) 872-3172 (Monday - Friday, 8 a. to 5 pm) to request a new one.

· Panama City Beach residents may drop off yard debris at the City parking lot, 9941 Thomas Drive, across from Ripley’s Believe It or Not. No construction debris such as sheetrock or fencing is allowed. The attendant will need the address for where the debris is from.

· Traffic continues to be heavy each morning (eastbound) and late afternoon (westbound) as workers and residents cross the Hathaway Bridge or take Highway 388 by the airport to Highway 77. If at all possible, we ask that you travel mid-morning to mid-afternoon and please exercise patience with your fellow motorists.

· We continue to have free water at City Hall, 110 N. Arnold Road.

Comfort Stations

Comfort Stations continue to be set up throughout the City of Panama City. Once fully operational, each location will have food, water, ice, an air-conditioned tent, nice restrooms and showers.

A Facebook page called "Panama City Comfort Stations" has also been created to provide the community with updates on resources. Link: 


  •     Martin Luther King Jr. Recreation Center     

705 E. 14th Ct.

  •     Daffin Park - Millville     

320 Kraft Ave.

  •     Cove Shopping Center - Cove     

925 Cherry St.

  •     Al Helms Dog - next to walking park on Balboa Ave.     

1022 Balboa Ave.

  •     Northstar Church - St Andrews     

2379 St Andrews Blvd.

  •     Boys and Girls Club - 19th St.    

3404 W. 19th St.

  •     Old Party City Store    

2015 W. 23rd St.

  •     Palm Bay Prep Academy    

1104 Balboa Ave.

  •     Panama City Mall    

Corner of 23rd St. and Hwy 77

City of Springfield

The food/supply distribution point continues operating daily at the Springfield Fire Station, 3728 E. 3rd St. from 7 a.m. – 5 p.m. While city employees are staffing this site, they are in need of volunteers to help. If you are interested in volunteering, please email    MGRICE@Springfield.Fl.Gov. They are not accepting donations of clothing, furniture or household items at this time.

  •     City Hall and Public Works has relocated to 408 School Avenue.    
  •     As of Oct. 25, the sewer is fully functional.    

· The city is opening nine master valves for the municipal water supply, with re-pressurization in progress. At this time, residents can turn on their water meter. If their water does not work or there are other questions regarding water service, residents can contact 850-832-1336 or 850-832-1516.

· Municipal water service has been restored to 90 percent. If you see a flood or water main break, report it to any passing Springfield city employee or police officer, or, during daytime hours, report it to the command post behind city hall at 3529 E 3rd St.

· A boil water advisory REMAINS IN EFFECT for Springfield until further notice.

  •     All city roads have been cleared and are passable.    
  •     The city’s trash hauler, Mr. Trash, has resumed.    
  •     Residential garbage collection has resumed the regular schedule.    

· Residential debris is being removed. Residents can help expedite debris removal by separating debris at the curbside into four categories

o Wood (trees, construction wood – plywood, timbers, etc.)

o Non-wood construction debris – drywall, plumbing, wiring, etc.

o Metal – flashing, tin, aluminum, etc.

o Appliances

 When placing debris curbside, do not place it over the water meter.              

The City of Springfield will hold a commission meeting Monday to take action on the city’s storm-related recovery process.

City of Parker

· The boil water notice for the City of Parker has been lifted. Water service has been restored throughout the city.

· FEMA employees are going door to door assisting Parker residents in registering for benefits. They will be wearing blue FEMA shirts. Please take advantage of this valuable resource.

· Phone service has once again become an operational issue. The main daytime number, 850-871-4104 only works intermittently. We hope communications can be restored in a few days. The utility office remains open for walk-ins from 7:30 a.m. to 4:30 a.m.

· If you are approached by a roofing company, they must be licensed in the State of Florida and must pull a permit for repairs. Beware of unlicensed or unscrupulous businesses.

· A food/supply distribution point has been in place at Parker Elementary School, 640 S. Hwy. 22 A, Panama City. Ice, bottled water, meals ready-to-eat, cots, pillows, blankets and limited baby and hygiene items are available from 7 a.m. – 7 p.m. daily. This is a drive-thru distribution point and the Florida National Guard will load the items into your car.

· Waste Management, Waste Pro, Mr. Trash and Nate’s Sanitation have resumed normal trash pickup. Bargain Sanitation and Coqui Disposal Services are still pending resumption of service. The remaining four trash haulers will follow with the resumption of pickup.

· The city is in the process of starting debris removal. Residents can help expedite debris removal by separating debris at the curbside into four categories:

o Wood (trees, construction wood – plywood, timbers, etc.)

o Non-wood construction debris – drywall, plumbing, wiring, etc.

o Metal – flashing, tin, aluminum, etc.

o Appliances

When placing debris curbside, do not place it over the water meter.              

Parker City Council approved emergency debris removal by Kromewell Gulf beginning Wednesday, Oct. 24. The debris removal will be on residential streets only. The staging location for all debris will be the sports complex. The categories for debris removal are as follows: construction materials, metal, appliances, electronics, and trees. The council also approved Tetra Tech to be the monitoring company for the debris removal.

The city’s utility office is now accepting payments daily from 7:30 a.m. to 4:30 p.m. The current bills will reflect the billing period as Sept. 12-Oct. 9. Utility bills will be sent out this week covering service prior to the storm. Usage will be estimated. Base rates will be reduced for the subsequent billing cycle. If actual usage readings are less than the amount estimated, credits will be applied.

While the City of Parker has restored water service throughout the city, a boil water advisory remains in effect for drinking or cooking until further notice. If you see any water leaking from any pipes or damaged structures, please report it to any passing city employee or police officer.

If you are approached by a roofing company, they must be licensed in the state of Florida and must pull a permit for repairs. Beware of unlicensed or unscrupulous businesses. For more information, refer to the Builder Services    video on YouTube.

City of Callaway


Water – Restored.    Boil Water Notice has been lifted.

  •     Sewer –Operational    

· Utility Billing – All billing has been suspended. No late or additional fees will apply. Base rates have been suspended until water and sewer return to operational levels. Payments can be dropped off at the drop box at Callaway Public Works (324 S Berthe Ave) or at City Hall

  •     Electricity – Mostly restored to residents that can accept power.    

Construction Permits

· Make sure your insurance and FEMA (if applicable) has inspected before you begin repairs.

· Our permitting office (EPCI) located behind city hall is open 7 days a week from 7:00 am-5:30 pm.

· If a contractor is already registered with EPCI, they can call 850-819-6577 and request assistance.

· If a contractor is not registered with EPCI, they must go to the office and register to receive assistance.

· The Dept. of Business & Professional Regulators (DBPR) along with code enforcement is in Callaway monitoring all construction. Anyone found without a valid Florida Contractor License will be charged with a felony under Florida Law.

· All permitting fees are waived for repair of roof, plumbing, electric, and HVAC.

· There will be no new construction permits issued during the State of Emergency.

Debris Pick-up

· Debris pick-up has begun. They are currently running 11 trucks and will be adding more.

  •     AshBritt will be developing and posting schedules and routes.    
  •     Please attempt to separate piles for ease in the pick-up process.    
  •     Place all piles in the right-of-way.    

· There will be several city sweeps to pick-up all debris. You can continue to place debris by the road during this process.

  •     This process will take many months to complete. Please be patient.    

Community Needs

· There is a free medical clinic that is open on at the end of Beulah Ave in the Gore Park Community Building.

· FEMA has opened a local registration hub across from the Public Works building at the corner of Omoko and Berthe in the open lot. There are also locations at Arby’s and Wal-Mart parking lots.

· There are multiple supply and resources along Tyndall Parkway and also Highway 22 East.

· Blue Roof is available for citizens through the Corp of Engineers and FEMA at no cost to the citizen. Contact them at 888-766-3258 (Some restrictions apply).


· Communication is very difficult. You can call the main phone number (850-871-6000).

· Monitor the City’s website:

· We are setting up temporary operations behind City Hall / 6601 E Hwy 22       

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